Terms of service

Terms & Services

Please read these terms carefully. By accessing or using the JOT website, products, or services, you agree to be bound by the following terms and conditions.

Company JOT Experience Pvt. Ltd.

Last Updated May 2025

Governing Law Mumbai, Maharashtra

Minimum Age18 Years

Website Use

By using this website, you confirm that you are at least 18 years old (or using the website under parental supervision), that you will use the website only for lawful purposes, and that you will not misuse, damage, or interfere with the website or its services.

Use the website only for lawful, legitimate purposes
Do not transmit harmful, offensive, or illegal content
Do not attempt unauthorized access to any part of the site or its systems
Do not use automated bots or scrapers without prior written consent

Note: Unauthorized use of our website, content, brand assets, product designs, or materials may result in legal action.

Products & Services

We strive to ensure product descriptions, pricing, and information are accurate; however, we do not guarantee that all content is complete, current, or error-free. All purchases are subject to availability.

We reserve the right to modify or discontinue products or services, limit quantities, refuse or cancel orders, and update pricing without prior notice.

Orders & Payments

By placing an order, you confirm that all information provided is accurate, that you are authorised to use the selected payment method, and that payment must be completed before order processing begins.

Payments are processed through secure third-party gateways
We do not directly store complete card or banking details
Orders suspected of fraud or unauthorised activity may be refused or cancelled
An order confirmation email does not constitute final acceptance of the order

Shipping & Delivery

Delivery timelines are estimates only and may vary due to logistics, weather, or other external factors. We are not responsible for delays caused by third-party shipping providers or circumstances beyond our control.

Please inspect your order upon receipt and report any issues within 48 hours of delivery.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Return Policy. We reserve the right to refuse returns that do not meet eligibility requirements.

Items showing misuse or damage are not eligible for return
Returns outside the specified return period will not be accepted
Items must meet all eligibility requirements as outlined in our Return Policy

Intellectual Property

All website content — including logos, branding, text, graphics, images, product designs, and website layout — is the intellectual property of JOT Experience Private Ltd and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written permission. Unauthorized use may result in legal action.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for third-party content, transactions, or privacy practices. Your interaction with any third-party service is entirely at your own risk.

Our store may be hosted by third-party e-commerce providers including Shopify Inc. Please review their respective privacy and terms policies independently.

User Content & Feedback

If you submit reviews, feedback, or any other content to us, you grant JOT the right to use, reproduce, modify, and publish such content for any lawful purpose.

You confirm that submitted content does not violate any laws or third-party rights
We reserve the right to remove inappropriate or harmful content at our discretion
Submission of content does not entitle you to any compensation or credit

Limitation of Liability

To the maximum extent permitted by law, JOT shall not be liable for indirect or incidental damages, loss of profits or data, service interruptions, website inaccuracies, or delays caused by external factors.

Your use of the website and services is at your own risk. Our total liability in any matter relating to these terms shall not exceed the amount paid for the specific product or service giving rise to the claim.

Important: You agree to indemnify and hold harmless JOT from claims, liabilities, damages, or expenses arising from misuse of the website or violation of these Terms.

Disclaimer

All products and services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted website availability, error-free functionality, or complete accuracy of all information displayed.

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

Governing Law & Termination

These Terms & Conditions shall be governed by the laws of India. Any disputes shall first be attempted to be resolved amicably, failing which they shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

We reserve the right to suspend or terminate access to our website or services without notice if these Terms are violated. We may also update these Terms at any time — continued use of the website after updates constitutes acceptance of the revised Terms.

Grievance Redressal

For questions, concerns, or grievances regarding your personal data or these Terms, please contact us. We will address all grievances within a reasonable period in accordance with applicable laws.

Contact: JOT Experience Private Ltd · Email: support.jottravel@gmail.com

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Terms of service

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